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1. How do I create an account?
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6. What is your return policy?
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2. Is there a minimum order requirement?
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7. Where can I get a catalog?
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3. Where can I get a credit application?
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8. When will my order ship?
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4. What are my payment options?
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9. Where can I get Adobe Reader for PDF files?
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5. What is your Drop Ship Home Delivery Program?
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10. What if my question is not listed here?
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1. How do I create an account?
Click here to sign up and a GEMCO Medical representative will contact you shortly with your password.
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2. Is there a minimum order requirement?
GEMCO Medical does not have a minimum order requirement. We understand how hard it is to meet these types of volume. No order is too small or too large.
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3. Where can I get a credit application?
If you are a new customer and are interested in opening a credit account, please click here to get a credit application.
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4. What are my payment options?
GEMCO Medical offers a variety of payment options listed below:
 A. OPEN ACCOUNT - Open account status is determined by a customer application, signed account agreement and
completed commercial credit inquiry. Standard terms of sale are Net 30 days from the invoice date. Click here for a
credit application.
B. CREDIT CARD PURCHASES - We accept VISA, MasterCard, DISCOVER and American Express. There is not a service
fee if paid at the time of order. A 2% processing fee is applied when a credit card payment is arranged after an order
has shipped.
C. TELECHECK - Pay by check over the phone. TeleCheck processes the authorized transaction and sends an Electronic
Funds Transfer (EFT) directly from your account to ours. There is no service fee if paid at the time of order. A
2% processing fee is applied when the authorized electronic payment transaction is arranged after order has shipped. Please
call your customer service representative for details.
D. WIRE TRANSFERS - Call for details.
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5. What is your Drop Ship Home Delivery Program?
Please click here for more information on GEMCO Medical's Drop Ship program.
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6. What is your return policy?
Please click here to see GEMCO Medical’s Return Policy.
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7. Where can I get a catalog?
Please click here to have a catalog mailed to you.
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8. When will my order ship?
UPS Diabetes orders placed by 3:00 p.m. (EST), and DME orders placed by 2:00 p.m. (EST) will ship same day, subject to prior credit approval. Expedited shipping can be arranged, with applicable shipping charges. Appropriate freight charges may apply for special shipping conditions, delivery appointments, lift gate requirements, inside or home delivery of certain items. Please call for details if you would like your diabetes orders shipped via USPS.
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9. Where can I get Adobe Reader for PDF files?
If you are having problems viewing the PDF files on our website, you probably need Adobe Reader which can be found here.
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10. What if my question is not listed here?
Other questions? Please contact customer service at 1-800-733-7976.
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